Computer Repair Scams

Trusted Computer Repairs in Auckland

When looking for someone to repair computers in Auckland, there is a need to choose wisely. If you are dealing with an unknown repair shop be on your guard against scammers.

Here are a few of the common scams.
The “irreparable” bluff

Unscrupulous repair shops thrive on the fact that most customers have no idea of what is happening inside their computer. That is common if the machine will not even power up.

“We had a customer come into the store last week who was very upset that her laptop was a “write-off,” as described by one of our competitors.”  Said a local independent shop owner.

“She had gone in there because there was a problem starting and would not turn on. The man explained that the motherboard was faulty, and it was just not worth repairing.”

The original Guy offered her $80 for the “parts value” on the laptop and then asked if she would like to replace it with the latest model. Luckily, she was wise and sought a second opinion.

She thought it was a scam, and she was right. It turned out to be a faulty power supply which we fixed for her for around fifty dollars. The computer was almost new, worth 600-900 dollars, so it could have been repaired and sold.

The memory game

We have talked to repairers who have been approached by disgruntled clients from other stores, holding a handful of receipts for repairs and installed hardware. They are not happy that the expected increase in speed has not happened, or it lasted only a short time.

“The trick,” one store owner told us, “is to give the laptop a good scan to remove any unwanted apps or malware. Clean the cache, and do anything that makes the laptop faster.

No one will notice if there is less RAM in there if it works faster when it comes back from repair. Usually, no one is going to notice if it has less than the original RAM in there if it works better after the “repair”. They will probably never look.

“There is no actual need to physically install the strips of RAM that the customer has paid for.

They probably do not know where it is, and they will never notice if there are 3 GB or 2 GB of RAM in there. They will just know it works a bit faster.”

 

The hostage situation

Although the repairer we spoke to emphasized the importance of establishing a price in advance with our clients, it was also explained that dishonest technicians are more than happy to take expensive repair work, even if the repair is greater than the value of the computer.

So when the customer returns to pick up the equipment they suffer total “bill shock “.

Since the work has been done as requested, the rogues claim they can retain the machine until paid in full.

We hear a lot of this, especially where motherboards or laptop screens are installed at an inflated price – maybe even $250 instead of around $180. Since the work has been done, the customer still has to pay for it, even if it more than the machine is worth. People must agree on a price in advance and communicate if the costs are excessive. The problem is very few do.

The practice is not always so expensive, but consumers can still feel they have been bullied into paying too much for nothing.

“A colleague had a defective laptop and brought it to the local tech store. They offered to inspect it for $ 49, so he agreed.  When He returned, the laptop was in pieces and was told the motherboard was had it.  The final blow was that the shop wanted another $49 to reassemble it! Incredible. “